RMAs and Warranty Form PDF Print E-mail
Written by Spartan   
Wednesday, 09 May 2007 08:48

SPARTAN IMPORTS LIMITED WARRANTY

What Does this Warranty Cover

Subject to the exclusions contained below, Spartan Imports warrants the products sold through Spartan Imports Authorized Dealers in the United States to be free from manufacturer defects in materials and workmanship under normal consumer usages. Spartan Imports, at its option, will at no charge repair or replace products that do not conform to this warranty. We may use functionally equivalent reconditioned/refurbished or new Products, Accessories or parts. Note: See bottom of page for list of brands and warranty coverages.

Who is Covered

This warranty extends only to the first consumer purchaser, and is non transferable.

What is Not Covered (Exclusions)

Shipping. Shipping costs, both to and from, Spartan Imports is not covered by Spartan Imports and is the sole financial responsibility of the product owner.

Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Spartan Imports or Classic Army, are excluded from coverage.

Use of NON-Spartan Imports branded or certified Products and Accessories. Defects or damage that result from the use of Non-Spartan Imports branded or certified Products, Accessories, or other peripheral equipment are excluded from coverage. Defects or damage that result from the use batteries or BBs that are not recommended by Spartan Imports are excluded from coverage.

Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Spartan Imports are excluded from coverage. This includes removal or alteration of the orange safety tip. Products or Accessories that show evidence of tampering are excluded from coverage.

What Other Limitations Are There

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL SPARTAN IMPORTS BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

How to Claim Your Warranty

Warranty Claims and Repair for North American customers only. Please go to our website at www.spartanimports.com and visit the RMA Form section on our website. Please read this section carefully and then fill out the RMA form linked at the bottom of the page.If it is determined that a return is necessary, you will be issued a Return Authorization Number via a reply email.

 

You MUST include with your RMA product the following:

 

1.    A copy of your RMA Form 
2.    A copy of your original purchase receipt
3.    A check made payable to Spartan Imports for return shipping and handling for the following amounts
a.     For AEG’s, spring or gas rifles, GBB machine guns - $21.95
b.     For GBB pistols - $10.95
c.     For Parts and accessories - $5.95

Be sure your full contact information (name, address, phone number, and email) are on the RMA form and please also boldly write the RMA number boldly on your box. Return the product prepaid to Spartan Imports at the address on the RMA form.

  

List of Brands and Warranty Coverage Periods *Coverage periods may be subject to change

Classic Army - 60 days
Javelin - 60 days
Magpul PTS - AEG and GBB 60 days 
Magpul PTS Accessories - 30 days
AMP Tactical - 30 days
Cybergun brands - 30 days
Umarex - 30 days
SRC/ICS - 15 days
A&K - 30 days
Other brands (CYMA, AGM, Marushin, etc) - 15 days
KWA - contact KWA USA

You can also contact our Tech Support Department by telephone at 1(800) 882-4656